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Smartercare has sent me an alert what should I do?

SmarterCare will alert you to certain events, but you still make all your own decisions on what to do. We do not know your personal circumstances and cannot provide advice.

Sometimes the most obvious course of action might not be right for you so here are some things to think about. This is not a complete list.

We have also included links to other resources that may help, some of which are provided by the Government's Money Advice Service.

Do nothing This is fine. You can simply dismiss the alert and it will go away. This will not affect future alerts.

There is a reason for the alert though, so it's worth thinking carefully before you make up your mind.

Switch to a different investment Things to consider:
  • No-one can predict the future and it is possible that your current investment will perform better than anything else in our comparison tables. Our projected returns are only based on the balance of probability and actual returns on each investment will be different.
  • Past performance is not a guide to the future. Just because recent performance of your investment has been good or bad does not mean that this will continue to be the case.
  • Have you checked you're still comfortable with the level of risk/return of your investment? Our risk explorer can help you decide if the amount of risk is still right for you.
  • The projected returns in our comparison tables take into account diversification of risk. This means that sometimes investments with higher charges can still have higher projected returns in our comparison tables.
  • Switching is free. We are completely impartial and do not make any money if you switch.
Withdrawing money / cashing in your investment Things to consider:
  • Cashing in or withdrawing money from an ISA is irreversible and you will not be able to recover the ISA allowance.
  • If your investment is not an ISA, have you considered the tax implications of withdrawing money? You may create a capital gain which could be taxable depending on your circumstances.
  • Investing is for the long term and past performance is not a guide to the future. Just because recent performance of your investment has been good or bad does not mean that this will continue to be the case.
Changing your level of risk / return Our risk explorer can help you decide if the amount of risk in your investment is still right for you.

Have you considered the trade-off between risk and return?

  • Higher risk investments will probably have higher returns over the longer term
  • But higher risk investments are also more likely to fall in value, increasing the risk that you lose money
  • The right amount of risk for you depends on your circumstances and investment aims.

Have your personal circumstances changed since you first took out the investment? For example:

  • your level of income
  • the value of other assets you own
  • whether you have debts
  • whether you have children or are married
  • whether you own a house

Has the purpose of your investment changed since you first took it out? For example:

  • when you might need your money back
  • what you intend to use the money for
  • your contingency plans if the investment performs badly

All of these things and more can affect your financial priorities and how much risk it is sensible to take.

Paying money in / increasing your direct debit Things to consider:
  • Have you utilised your full ISA allowance for this year?
  • Can you afford to put more money at risk? Our risk explorer can help you decide if the amount of risk is still right for you.
  • Would you be better off with investments or cash savings?
  • Is your investment on track to hit its target? What are the implications if the target is not met?
Changing the target for your investment

Has something changed that means it could make sense to set a different target? For example:

  • you have made an additional payment-in, withdrawal, or changed your direct debit, affecting the projected value of your investment
  • recent performance has been particularly good or bad, affecting the likelihood that your target will be met
  • you have switched to an investment with a different level of risk/return, affecting the projected returns on your investment

Has the purpose of your investment changed since you first took it out? For example:

  • when you might need your money back
  • what you intend to use the money for
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